About Ken's PC Services

Computer repair has been the core of Ken's PC Services since 1998, working in Springfield and covering a 35-mile radius. The shop handles personal computer and laptop repair, upgrades, custom PC assembly, software installation, virus removal, data recovery and destruction, and remote assistance, with a $75 maintenance service for laptops and desktops and a $49.99 estimate. It has also added managed IT services for small businesses without their own IT staff. That offering includes 24/7 support through remote monitoring tools, cybersecurity with real-time threat detection, offsite backup and disaster recovery plans. When a device is too badly damaged to fix remotely, technicians come to the customer's location. Rated 4.9 from 149 Google reviews, 145 of them five stars.

What reviewers mention: laptop repair (12), kind staff (12), data recovery (6), hard drive issue (5), laptop cleaning (4), motherboard replacement (3), hard drive swap (3), data erasure (2), printer repair (2), computer diagnosis (2)

Services and details

Managed IT services

24/7 help desk

On-site support

Managed cybersecurity

Backup and disaster recovery

No information yet on stated response time, compliance support, co-managed IT, microsoft 365 and cloud, iT planning (vCIO), flat-rate pricing, no long-term contract, named industries. The website did not say; call and ask.

Ken's PC Services